Refund policy

At REVENANT, we want you to feel confident in your purchase. If something isn't right, our return and exchange policy explains how we can help.

This policy applies to purchases made directly through REVENANT, including our website and other sales channels we operate. Purchases made through third-party platforms may also be subject to their respective policies and procedures.

1. Return Eligibility

Eligible in-stock products may be returned within 30 days of delivery.

To qualify for a return, items must:

Be unworn, unwashed, and unused.
Be free of stains, odors, damage, and signs of use beyond reasonable try-on for sizing and fit.
Have their original tags attached.
Pass inspection by REVENANT.

Original shipping packaging is not required, but items must be securely packaged for return.

Items that do not meet these requirements may be ineligible for a refund, subject to applicable law.

REVENANT does not charge restocking fees for eligible returns.

2. Size Exchanges

We understand that finding the right fit matters. Eligible in-stock products may be exchanged for a different size of the same product within 30 days of delivery.

Exchange requirements:

The item must be unworn, unwashed, unused, and undamaged.
Original tags must remain attached.
Exchanges are limited to the same product in a different size.
One size exchange is permitted per item.
Exchanges are subject to availability.

Customers are responsible for the shipping costs associated with standard size exchanges, including shipping the original item back and shipping the replacement item.

If the requested size is unavailable, the customer may choose to wait for the size to be restocked or request a refund for the eligible returned item.

Defective or incorrectly shipped products are handled separately under Section 5.

3. Refunds

Approved refunds for eligible standard returns will be issued to the original payment method.

For standard returns:

Original shipping charges are non-refundable.
Refunds for discounted products are based on the actual price paid.
No restocking fee will be deducted.

REVPACK Bundle Returns

REVPACK includes three products and exclusive packaging at a bundled price.

To qualify for a standard refund, the complete bundle must be returned, including all three products and the exclusive box. The box must be returned in its original condition.

Partial returns of individual REVPACK items are not eligible for a standard partial refund under this policy.

These restrictions do not limit any rights or remedies that may apply to defective merchandise or other circumstances under applicable law.

4. Pre-Orders and Final-Sale Items

Pre-Orders

Pre-orders are considered final sale for customer-initiated cancellations or changes of mind. Refunds are not available for these reasons.

However, eligible pre-order products may be exchanged for a different size, subject to availability and the conditions in Section 2.

If the requested size is unavailable, customers may choose to wait for restocking. Choosing not to wait does not, by itself, qualify the customer for a change-of-mind refund.

This policy does not eliminate any refund or cancellation rights required by applicable law, including those that may arise from shipping delays or an inability to fulfill an order.

Final-Sale Merchandise

Certain products, including designated clearance items or special promotional releases, may be marked FINAL SALE before purchase.

Products explicitly designated as final sale are not eligible for standard change-of-mind returns or refunds, except where otherwise required by law.

Discounted products are otherwise eligible for standard returns unless they are clearly designated as final sale.

5. Damaged, Defective, or Incorrect Orders

We want you to receive the products you ordered in the condition you expected.

If your order arrives damaged, contains a manufacturing defect, or includes an incorrect item, contact us as soon as reasonably possible. We ask that you notify us within 14 days of delivery to help us investigate and resolve the issue promptly.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the defect, damage, or incorrect item, where reasonably available.

After reviewing the issue, customers may choose an appropriate replacement or refund, subject to availability and applicable law.

REVENANT will cover applicable return and replacement shipping costs for eligible defective, damaged, or incorrectly fulfilled orders.

The 14-day notification request does not waive or restrict any longer period or remedy required by applicable law.

6. Return and Exchange Shipping Costs

For standard returns and size exchanges, customers are responsible for the applicable return shipping costs.

Once a return or exchange request is approved, REVENANT will provide return instructions and an appropriate shipping label. The customer will be responsible for the disclosed shipping cost, which may be collected separately or deducted from an eligible refund with appropriate authorization.

For eligible defective, damaged, or incorrectly fulfilled orders, REVENANT will cover the applicable shipping costs.

Please do not ship an item back before receiving return instructions from our team.

7. How to Request a Return or Exchange

To begin a return or exchange, contact REVENANT through our customer service email or the contact form on our website.

Please include:

Your full name.
Your order number.
The product name and size.
The reason for your request.
Your requested replacement size, if applicable.
Photographs and a description of the issue for damaged, defective, or incorrect products.

We aim to respond to requests within 3 business days.

Please wait for approval and return instructions before shipping an item back. This helps us verify eligibility and provide the correct shipping instructions.

Our response-time goal does not shorten an otherwise applicable return window or override any rights provided by law.

8. Refund Processing Times

Once a returned item has been received, inspected, and approved for a refund, REVENANT will process the refund within 5 business days.

Customers will receive an email confirmation when their refund has been processed.

Refunds are issued to the original payment method. Depending on the payment provider and financial institution, additional processing time may be required before the funds appear in the customer's account.

REVENANT cannot guarantee the exact date on which a bank or payment provider will make refunded funds available.