Shipping policy

Last Updated: October 30, 2026

Thank you for shopping with REVENANT. This Shipping Policy explains how orders are processed, fulfilled, and shipped, including what to expect when purchasing pre-order products.

1. SHIPPING DESTINATIONS

REVENANT currently ships orders within the United States.

Available shipping destinations and shipping methods will be displayed during checkout. We do not currently offer international shipping.

2. ORDER PROCESSING

For in-stock products, orders are generally processed within 1 business day, excluding weekends and holidays.

Orders placed after normal business hours, on weekends, or on holidays may begin processing the next business day.

Pre-order products follow a separate production and fulfillment process, explained below. The standard processing timeframe does not apply to pre-orders.

3. PRE-ORDERS

Select REVENANT products may be offered through a pre-order model. Pre-order products are not immediately available for shipment because they are produced based on customer demand.

When you place a pre-order, your order is collected during the designated pre-order period. Once that period closes, REVENANT places the production order with its manufacturer.

The general pre-order process is:

The pre-order period remains open for customers to place orders.
The pre-order period closes.
REVENANT places the production order with the manufacturer.
The manufacturer produces the ordered products.
Finished products are shipped to REVENANT.
REVENANT receives, inspects, and prepares the products for customer fulfillment.
Orders are packaged and shipped to customers.
Tracking information is provided once the order ships, when supported by the shipping method.

4. ESTIMATED PRE-ORDER FULFILLMENT TIME

Unless a different timeframe is stated on the individual product page, pre-order products are estimated to ship approximately 8–12 weeks after the pre-order period closes.

The pre-order period itself may remain open for approximately 1–2 months, depending on the product and launch.

This means the total time from placing a pre-order to receiving your product may be longer than the 8–12 week fulfillment estimate.

Please review the estimated timeline displayed on the individual product page before placing a pre-order.

These timeframes are estimates and are not guaranteed delivery dates.

5. FULFILLMENT DELAYS

Estimated fulfillment times may be affected by circumstances such as:

Manufacturing or production delays
Quality-control issues
Transportation or freight delays
Customs processing, where applicable
Shipping carrier delays
Weather or other circumstances outside REVENANT's reasonable control

If REVENANT becomes aware of a significant delay affecting an estimated or promised shipping timeframe, we will provide an update when appropriate.

If an order cannot be shipped within the timeframe required by applicable law, REVENANT will provide any required delay notice and obtain consent to the delay or provide a cancellation and refund option as required by law.

6. SHIPPING METHODS AND DELIVERY TIMES

Available shipping methods and estimated delivery times for eligible orders will be displayed at checkout.

REVENANT may use different shipping carriers depending on the destination, package size, service availability, and other shipping considerations.

Carrier delivery estimates begin after the order has shipped. They are provided by the carrier and are not guaranteed by REVENANT.

Please note that carrier delivery time is separate from the production and fulfillment timeframe for pre-order products.

7. SHIPPING COSTS

Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package weight, dimensions, and selected shipping method.

Free shipping may be offered on selected orders when specifically displayed on our website or during checkout.

8. ORDER TRACKING

Once your order has shipped, REVENANT will send a shipping confirmation email containing tracking information, when supported by the shipping method.

Please allow time for the carrier to update tracking information after receiving your shipment.

Customers can use the provided tracking information to monitor their package's delivery progress.

9. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct your shipping address, contact REVENANT as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

Additional shipping costs may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.

10. LOST, DAMAGED, OR DELAYED PACKAGES

If your order is lost, damaged, or significantly delayed during transit, please contact REVENANT so we can help investigate the issue and work with the shipping carrier when appropriate.

If tracking shows that a package was delivered but you cannot locate it, we recommend checking the delivery area and contacting the shipping carrier.

For products that arrive damaged, defective, or incorrect, please contact us with your order number, a description of the issue, and photographs when reasonably available.

REVENANT will review the situation and provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable law.

Nothing in this section limits any rights or remedies available to customers under applicable law.

11. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact REVENANT as soon as possible.

Changes to shipping addresses or order details may be accommodated before an order has been processed, but cannot be guaranteed.

Once an order has shipped, we are generally unable to modify or cancel the shipment.

Pre-order cancellations are subject to the conditions outlined in our Terms & Conditions and Returns & Refunds Policy. Any cancellation or refund rights required by applicable law will be honored.

12. RETURNS AND REFUNDS

This Shipping Policy covers order processing, fulfillment, and delivery.

For information regarding returns, exchanges, refunds, pre-order return restrictions, and defective or incorrect products, please review our Returns & Refunds Policy.